Effective date: 02/05/2024
Welcome to Better-call.io! Better-call.io (“us”, “we”, or “our”) operates the website https://www.better-call.io
Andhttps://www.better-callx.com/
(the “Service”). This Privacy Policy explains how we collect, use, and disclose information that results from your use of our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at contact@Better-call.io
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Better-call.io uses the collected data for various purposes:
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside France and choose to provide information to us, please note that we transfer the data, including Personal Data, to France and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Better-call.io will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We may disclose personal information that we collect, or you provide:
Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.
If we or our subsidiaries are involved in a merger, acquisition or asset sale, your Personal Data may be transferred.
We may disclose your information also:
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at contact@Better-call.io
In certain circumstances, you have the following data protection rights:
Please note that we may ask you to verify your identity before responding to such requests. Please note, we may not able to provide Service without some necessary data.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google API integrates with your Google Calendar to streamline scheduling by allowing you to easily book a Better Call meeting that aligns with your availability.
Better Call use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy#additional_requirements_for_specific_api_scopes), including the Limited Use requirements
Cal.com open source solution serves as our booking platform, enabling you to choose a convenient time to consult with Better Call's experts. It is also utilized for reserving and confirming your appointment slot.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Privacy-focused website analytics from a sustainable company. A GDPR compliant, Google Analytics alternative.
For more information on the privacy practices of Fathom, please visit the Fathom Privacy Terms web page: https://usefathom.com/terms
We may use third-party Service Providers to automate the development process of our Service.
GitHub is provided by GitHub, Inc.
GitHub is a development platform to host and review code, manage projects, and build software.
For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit GitHub Privacy Policy page: https://help.github.com/en/articles/github-privacy-statement.
By using Better-call.io, you may receive email and SMS reminders to be notified about upcoming bookings. These emails and SMS are sent using our service provider Twilio. You agree that we may share your mobile phone number and the contents of any message you send or receive through such Service with our third-party partner, Twilio. For more information regarding how Twilio may store or use your information, please review Twilio's Privacy Policy which can be found here: https://www.twilio.com/legal/privacy.
Better-call.io provides 'Cal Video', a whitelabel video service powered by daily.co. daily.co is a video API service that provides video conferencing and recording services. daily.co is a third party service provider and is not owned or operated by Cal.com. A user can choose to record a video call, which is indicated by a red warning 'recording', and the recording will be stored in an encrypted AWS S3. Their Privacy Policy can be viewed at: https://www.daily.co/legal/privacy/
We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit https://www.intercom.com/terms-and-policies#cookie-policy. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
As a French company, Better Call is subject to the French Data Protection Law (Loi Informatique et Libertés). This law provides you with specific rights regarding the collection and use of your personal data.
You have the right to access, modify, rectify, and delete any personal data that we hold about you. You can exercise this right by contacting us at contact@better-call.io.
You also have the right to object to the processing of your personal data for legitimate reasons, as well as the right to object to the use of your data for marketing purposes.
In addition, you have the right to set guidelines for the retention, deletion, and communication of your personal data after your death.
If you feel that your rights under the French Data Protection Law have been violated, you can file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), which is the French data protection authority.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use the Service.
By providing your Personal Data to us, you consent to the collection, use, and disclosure of your Personal Data in accordance with this Privacy Policy. If you do not consent to the collection, use, and disclosure of your Personal Data in accordance with this Privacy Policy, please do not provide us with any Personal Data.
We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.
This Privacy Policy was last updated on the date indicated at the top of this page
