Vincent's whole career is all about customer services.
He had the opportunity to experience most (if not all) of the challenges a customer service could face :
- from the beginnning : the set up (tools, teams, processes), to the performance enhancement.
- for online businesses and for retails
- from small companies to the biggest of all : Apple (delivering training to the best customer service for about 10 years).
- for inside services and for outsourcers
- for BtoB and BtoC
- for customers in France, in EMEA and Worldwide.
Vincent will help you overcome whatever challenge your company or your customers could face.
Here are a few examples of recent questions :
"Why aren't my customers more satisfied ?"
"How to handle exceptions to my Terms & Conditions ?"
"What profile should I look for to join my team ?"
"Should I outsource my customer service and how to monitor it ?"
"What can I do to ensure each member of my team is able to handle 100 tickets/day ?
It's been a while we were thinking about changing our Go-To-Market strategy with my co-founder. We had instincs on what needed to be done but we wanted to get validation from experienced people in our niche. We booked 3 calls with 3 expert in 3 days. It didn't fail. They help use refine our strategy in details and helped us build a clear roadmap for the next year.
Better Call is now my go-to ressource when I need quick inputs from experts on a specific topics.
